General Conditions

1. Payment should be made by cash, cheque or credit card (Visa or Mastercard), when the enrolling student is in Australia. When enrolling from outside Australia, payment should be made by credit card, bank transfer, bank cheque or international money postal order. Students are responsible for paying all bank and exchange fees. A 3% surcharge will incur on all payments made by credit card. Cheques should be made payable to “SPEAK COLLEGE PTY LTD”.

2. For courses of 24 weeks or less all fees should be paid before the course begins. For courses longer than 24 weeks at least 50% of the fees must be paid before the course begins, with the remaining fees paid at least 2 weeks prior to the finishing date of each term.

3. LA LINGUA has the right to alter the study timetable at short notice.

4. LA LINGUA provides an Equal Opportunity Environment, including anti-discrimination and harassment policies. Student are obliged to uphold college policy. LA LINGUA reserves the right to expel students in breach of college policy. In this case fees will not be refunded.

5. Any materials published by LA LINGUA (including promotion material, course outlines, guides and other course information) are subject to copyright laws and as such may not be copied or distributed without prior authorisation from LA LINGUA. If copyright laws are breached in any way, the matter will be settled in court.

6. Students taking holidays must give at least two weeks notice. If the student is aware that some other event will interfere with the period of enrolment, La Lingua must be informed before enrolment is completed. Students can only change their holiday starting or restarting dates once without cost. Students also cannot make another holiday request after their first holiday request. If students change their holiday dates more than once or make another holiday request, they will be charged a $50 administration fee.

7. Students agree to the use of their name and/or image for possible use in education related marketing and promotional materials.

8. Students enrolled in individual lessons must inform LA LINGUA of any lesson cancellations by four o'clock on the day prior to the lesson. Notification after this time will result in lesson ticket invalidation.

9. Information about the student's enrolment will be made available to Commonwealth & State agencies.

10. Fees and conditions are subject to change without notice.

11. Students must notify La Lingua of any change of address while enrolled in the course and provide updated contact information.

12. Students must have at least 80% attendance and show satisfactory progress to receive a completion certificate. La Lingua may report students on student visas with less than 80% attendance and/or unsatisfactory progress to the Department of Home Affairs (DHA)

13. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia's consumer protection laws.

Privacy

Information is collected on this form and during your enrolment in order to meet our obligations under the ESOS Act and the National Code of Practice for Providers of Education and Training to Overseas Students 2018; to ensure student compliance with the Conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000. Information collected about you on this form and during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities and. In other instances, information collected on this form or during your enrolment can be disclosed without your consent where authorised or required by law.

Under-18 Student Welfare Policy

1. All under-18 students will be under the supervision of the under-18 student welfare officer (Carolyn Shi) from enrolment to graduation. The under-18 student welfare officer is the first, last and ongoing point of contact for any under-18 students. They will provide orientation to new under-18 students and their guardians and will provide ongoing support and a point of contact throughout the under-18 students' enrolment period.

2. All under-18 students will undertake a weekly counselling session with the under-18 welfare officer. During the session the student and under-18 student welfare officer will discuss the wellbeing and happiness of the student, covering their welfare and satisfaction with the school, the course, the lessons and their homestay experience (if applicable). These sessions are recorded on a weekly checklist form for the first month, and monthly thereafter. Further input and feedback will be taken from classroom teachers, homestay families and agents, if required. All counselling and feedback on the under-18 student welfare checklist will be recorded, and signed off by the student and the under-18 student welfare officer, and kept on file. Refer to LA LINGUA's website for a full list of policies and procedures relevant to the provision of education services to under-18 students.

3. All under-18 students will be level-checked for their academic English level. Only students with an IELTS equivalent of 4.0-4.5 (or above) overall will be able to enter the IELTS, EAP or EAP-1 (Pre-EAP course: Intermediate level - General English Four Skills) courses.

4. Under-18 students will only be accepted into the following courses based on their entry English level;

• EAP or IELTS preparation course: IELTS 5.5-6.5 or equivalent
• EAP-1 (Pre-EAP course: Intermediate level - General English Four Skills course): IELTS 4.0-5.0 or equivalent
• High School Preparation course: No minimum English proficiency level requirement

5. Under-18 students are not permitted to attend school social activities, such as excursions or parties, where alcohol is present. Alternative supervised activities will be arranged for under-18 students by the under-18 student welfare officer, if necessary. Permission notes for other out of school activities will have to be signed and their parents or guardians will be informed.

6. Under-18 students will be flagged on student enrolment/level check forms and class rolls. This will clearly indicate to teachers, relief teachers, volunteers and administration staff that the student is under-18 and that all the above policies and procedures will apply.

7. All administration staff and the teachers who are engaged in any classes including under-18 students will be required to comply with all legislation involved in the provision of education services to under-18 students.

8. A Guardianship Fee will be charged to all under-18 students.

9. Under-18 students must provide evidence of travel or health insurance that covers the entire length of their courses and stay in Australia.

Indemnity Declaration

1. LA LINGUA (including staff and representatives), shall not be held liable for any loss, or damage to property, or for injury to, or death of, a student or students.

2. LA LINGUA reserves the right to use its discretion to seek medical services for its students where it is essential. In such cases, the student or student's parent(s) shall meet any costs incurred.

3. Where LA LINGUA has been obliged to incur costs on behalf of the student, the consent to the incurring of such cost is deemed to be given and such costs shall be repaid to LA LINGUA by the student(s) or their legal guardian(s) on demand.

4. The student(s) and legal guardian(s) shall indemnify and keep indemnified LA LINGUA from and against all claims, demands, writs, summonses, actions, suits, proceedings, judgements, orders, decrees, costs, losses and expenses of any nature whatsoever which LA LINGUA may suffer or incur or become liable to suffer or incur in connection with loss of life, personal injury and / or damage to persons or property of any nature arising directly or indirectly from enrolment and attendance by the student(s) at LA LINGUA.

Procedure of Enrolment and Refund

1. Please fill in the Enrolment form.

2. Payment method: Please choose from the following. (Refer to the Section: Payment Details)

3. Student visa students

4. Visitor or Working holiday visas
Please send your signed enrolment form to our school by LA LINGUA website online submission or email. If you visit the school, the enrolment will be completed after full payment has been made to the school. If you are overseas, a letter of offer (LoO) and an invoice will be sent to you or your representative educational agency. Please make a payment through overseas bank transfer or by your credit card. After we receive the payment, the confirmation of enrolment and LA LINGUA receipt of payment will be sent to you and your enrolment is completed.

5. Level check and Orientation
After you have enrolled, you must complete a placement test and an interview. Students enrolling from outside Australia will be contacted by La Lingua Language School for a short interview in English and will need to sit a placement test during the orientation. New students will attend an Orientation session on the first day of study, during which the school rules will be explained in more detail. You will receive a copy of the school rules at that time.

6. Late Payment of Tuition Fee by instalment Policies
If a student does not pay their tuition fee by the due date:

1. If the payment is made between 1 and 7 days after the due date, the student will incur a $50 late payment fee to be added to their tuition fee.
2. If the payment is made 8 or more days after the due date, the student will incur a $100 late payment fee to be added to their tuition fee.
3. If the payment is still overdue, students may be reported to the department of Home Affairs (immigration) for non-payment of fees.

7. Tuition fee refund policies: If a student cancels their course

1. If student's visa application is rejected (We need to see the original letter of visa rejection): 100% tuition fee
2. More than 28 days before your initial commencement date: 80% tuition fee
3. 28 days or less before your initial course commencement date: 50% tuition fee
4. If you cancel on or after your course commencement date: No refund
5. If a student breaches their visa conditions resulting in their studies being cancelled: No refund
6. Any refund request excluding visa refusal cases, LA LINGUA will charge the student the withdrawal fee.

8. Homestay refund policies

1. Placement fee: No refund
2. Airport pick up service: If less than 24 hours working day notice is given to accommodation provider for a change of flight details, then no refund.
3. If student's visa application is rejected (We will need to see the original letter of visa rejection): 100% refund
4. More than 4 weeks notice: 100% refund.
5. Less than 4 weeks notice: Compensation payment equivalent to 2 weeks accommodation fee to the accommodation provider.
6. Cancellation on or after the commencement date: No refund
7. A student wishes to change their homestay after they have commenced their stay: A student must repay the booking fee, give 2 weeks notice to the current homestay and pay a minimum of 4 weeks accommodation with the new homestay.

9. Share accommodation refund policies

1. Placement fee: No refund.
2. If student's visa application is rejected (We will need to see the original letter of visa rejection): 100% refund.
3. 2 weeks notice: 100% refund of bond and 2 weeks rent paid in advance.
4. Less than 2 weeks notice: 50% refund of bond and 2 weeks rent paid in advance.
5. Less than 24 hours notice: No refund of bond but 2 weeks refund of rent paid in advance.
6. Cancellation after students start their accommodation: No refund of 2 weeks bond. Refund of the remaining rent paid in advance, less the amount incurred for the days between the scheduled arrival date and the day the cancellation notice was received.

Cancellation & Refund Policy

1. If LA LINGUA cancels a course students will be offered a place in another course at no additional expense. If no acceptable course is available the student will be refunded the unused pre-paid tuition fees. Refunds will be made by bank transfer, within two (2) weeks.) If enrolment has been through an agent, refunds will be paid through the agent.

2. Refunds will only be made for student cancellations prior to course commencement date (student visa applicants only). LA LINGUA must be notified in writing of such cancellations. Refer to points 6-8 in Procedure of Enrolment and Refund.

3. If LA LINGUA expels a student, no refund will be given.

4. The tuition fees are not transferable, either to another person, course or institution.

5. If you cancel your course because you were refused a student visa, all tuition fees will be refunded as per sections 28-29 of the ESOS Act.

General Conditions

1. Payment should be made by cash, cheque or credit card (Visa or Mastercard), when the enrolling student is in Australia, before the commencement of the course. Where students are enrolling from outside Australia, payment should be made by credit card, bank transfer or bank cheque. Students are responsible for paying all bank and exchange fees. A 3% surcharge will incur on all payments made by credit card. Cheques should be made payable to “SPEAK COLLEGE PTY LTD”

2. LA LINGUA has the right to alter the published schedule and teacher at short notice.

3. LA LINGUA provides an Equal Opportunity Environment, including anti-discrimination and harassment policies. Student are obliged to uphold college policy. LA LINGUA reserves the right to expel students in breach of college policy. In the case of expulsion fees will not be refunded.

4. Any materials published by LA LINGUA (including promotion material, course outlines, guides and other course information) are subject to copyright laws and as such may not be copied or distributed without prior authorisation from LA LINGUA. If copyright laws are breached in any way, the matter will be settled in court.

5. Students taking holidays must give at least two weeks notice. If the student is aware that some other event will interfere with the period of enrolment, La Lingua must be informed before enrolment is completed. Students can only change their holiday starting or restarting dates once without cost. Students also cannot make another holiday request after their first holiday request. If students change their holiday dates more than once or make another holiday request, they will be charged an administration fee.

6. Students agree to the use of their name and/or image for possible use in education related marketing and promotional materials.

7. Students enrolled in individual lessons must inform LA LINGUA of any lesson cancellations by four o’clock on the day prior to the lesson. Notification after this time will result in lesson ticket invalidation.

8. Fees and conditions are subject to change without notice.

9. Students must notify La Lingua of any change of address while enrolled in the course and provide updated contact information.

10. Students must have at least 80% attendance in order to receive our completion certificate.

11. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.

Indemnity Declaration

1. LA LINGUA (including staff and representatives), shall not be held liable for any loss, or damage to property, or for injury to, or death of, a student or students.

2. LA LINGUA reserves the right to use its discretion to seek medical services for its students where it is essential. In such cases, the student or student’s parent(s) shall meet any costs incurred.

3. Where LA LINGUA has been obliged to incur costs on behalf of the student, the consent to the incurring of such cost is deemed to be given and such costs shall be repaid to LA LINGUA by the parent(s) on demand.

4. The student(s) and parent(s) shall indemnify and keep indemnified LA LINGUA from and against all claims, demands, writs, summonses, actions, suits, proceedings, judgements, orders, decrees, costs, losses and expenses of any nature whatsoever which LA LINGUA may suffer or incur or become liable to suffer or incur in connection with loss of life, personal injury and / or damage to persons or property of any nature arising directly or indirectly from enrolment and attendance by the student(s) at LA LINGUA.

Cancellation & Refund Policy

1. Tuition fee refund policy: La Lingua bears no responsibility for student cancellations occurring after payment has been made. All course fees, enrolment fees, and non-transferable to any other student, course, or institution.

2. Home stay refund policies:

• 2-1. Placement fee: No refund
• 2-2. Airport pick up service: If less than 24 hours working day notice is given to accommodation provider for a change of flight details, then no refund.
• 2-3. More than 4 weeks notice: 100% refund.
• 2-4. Less than 4 weeks notice: Compensation payment equivalent to 2 weeks accommodation fee to the accommodation provider.
• 2-5. Cancellation on or after the commencement date: No refund
• 2-6. A student wishes to change their homestay after they have commenced their stay: A student must repay the booking fee, give 2 weeks notice to the current homestay and pay a minimum of 4 weeks accommodation with the new homestay.

3. Share accommodation refund policies

• 3-1. Placement fee: No refund
• 3-3. 3 weeks notice: 100% refund of bond and 2 weeks rent paid in advance
• 3-4. Less than 3 weeks notice: 50% refund of bond and 2 weeks rent paid in advance
• 3-5. Less than 3 days notice: No refund of bond but 1 week refund of rent paid in advance
• 3-6. Cancellation after students start their accommodation: No refund of 2 weeks bond. Refund of the remaining rent paid in advance, less the amount incurred for the days between the scheduled arrival date and the day the cancellation notice was received.

4. In the case of student suspension or expulsion by La Lingua, no refund will be given.

5. There is no fee reimbursement for Public Holidays.

6. In the case of La Lingua cancelling a course, all fees will be refunded in full within two weeks. If enrolment is made through an agent, refunds will be payable to the agent.

Under-18 Student Welfare Policy

1. All under-18 students will be under the supervision of the under-18 student welfare officer (Carolyn Shi) from enrolment to graduation. The under-18 student welfare officer is the first, last and ongoing point of contact for any under-18 students. They will provide orientation to new under-18 students and their guardians and will provide ongoing support and a point of contact throughout the under-18 students’ enrolment period.

2. All under-18 students will undertake a weekly counselling session with the under-18 welfare officer. During the session the student and under-18 student welfare officer will discuss the wellbeing and happiness of the student, covering their welfare and satisfaction with the school, the course, the lessons and their homestay experience (if applicable). These sessions are recorded on a weekly checklist form for the first month, and monthly thereafter. Further input and feedback will be taken from classroom teachers, homestay families and agents, if required. All counselling and feedback on the under-18 student welfare checklist will be recorded, and signed off by the student and the under-18 student welfare officer, and kept on file. Refer to LA LINGUA’s website for a full list of policies and procedures relevant to the provision of education services to under-18 students.

3. All under-18 students will be level-checked for their academic English level. Only students with an IELTS equivalent of 4.0-4.5 (or above) overall will be able to enter the IELTS, EAP or EAP-1 (Pre-EAP course: Intermediate level - General English Four Skills) courses.

4. Under-18 students will only be accepted into the following courses based on their entry English level;

• EAP or IELTS preparation course: IELTS 5.5-6.5 or equivalent
• EAP-1 (Pre-EAP course: Intermediate level - General English Four Skills course): IELTS 4.0-5.0 or equivalent
• High School Preparation course: No minimum English proficiency level requirement

5. Under-18 students are not permitted to attend school social activities, such as excursions or parties, where alcohol is present. Alternative supervised activities will be arranged for under-18 students by the under-18 student welfare officer, if necessary. Permission notes for other out of school activities will have to be signed and their parents or guardians will be informed.

6. Under-18 students will be flagged on student enrolment/level check forms and class rolls. This will clearly indicate to teachers, relief teachers, volunteers and administration staff that the student is under-18 and that all the above policies and procedures will apply.

7. All administration staff and the teachers who are engaged in any classes including under-18 students will be required to comply with all legislation involved in the provision of education services to under-18 students.

8. A Guardianship Fee will be charged to all under-18 students.

9. Under-18 students must provide evidence of travel or health insurance that covers the entire length of their courses and stay in Australia.

Privacy

Information is collected on this form and during your enrolment in order to meet our obligations under the ESOS Act and the National Code 2018; to ensure student compliance with the Conditions of their visas and their obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007. Information collected about you on this form and during your enrolment can be provided, in certain circumstances, to the Australian Government and designated authorities. In other instances information collected on this form or during your enrolment can be disclosed without your consent where authorised or required by law.

Procedure of Enrolment and Refund

1. Please fill in the Enrolment form.

2. Payment method: Please choose from the following.

3. Visitor or Working holiday visas
Please send your signed enrolment form to our school by LA LINGUA website online submission or email. If you visit the school, the enrolment will be completed after full payment has been made to the school. If you are overseas, a letter of offer (LoO) and an invoice will be sent to you or your representative educational agency. Please make a payment through overseas bank transfer or by your credit card. After we receive the payment, the confirmation of enrolment and LA LINGUA receipt of payment will be sent to you and your enrolment is completed.

4. Level check and Orientation
After you have enrolled, you must complete a placement test and an interview. Students enrolling from outside Australia will be contacted by La Lingua Language School for a short interview in English and will need to sit a placement test during the orientation. New students will attend an Orientation session on the first day of study, during which the school rules will be explained in more detail. You will receive a copy of the school rules at that time.

5. Late Payment of Tuition Fee by instalment Policies
If a student does not pay their tuition fee by the due date:
(a) If the payment is made between 1 and 7 days after the due date, the student will incur a $50 late payment fee to be added to their tuition fee.
(b) If the payment is made 8 or more days after the due date, the student will incur a $100 late payment fee to be added to their tuition fee.
(c) If the payment is still overdue, students may be reported to the department of Home Affairs (immigration) for non-payment of fees.